App Care
Apps need maintenance, not just launches.
Operating systems change, stores change requirements, and users find edge cases. App Care keeps your product stable and compliant.
Plans
Ongoing app support
App Care
$199/month USD
Hosting, monitoring and routine maintenance for a live app.
- Hosting allowance: up to 2,000 monthly active users, 5 GB database/storage, 100 GB bandwidth
- Up to 2 deployments and 1 app-store submission per month
- Uptime / error monitoring — up to 2 monitoring hours per month
- Support response within 2 business days
- Bug fixes on what we built — included
- Security / dependency updates
- Basic app-store update assistance
- Basic database / cloud monitoring
- 2 change requests per month (up to 30 minutes each)
- Month to month — no minimum term
Most Popular
App Growth Care
$399/month USD
Adds analytics, push and integration maintenance with priority support.
- Everything in App Care
- Up to 4 change requests per month (up to 30 minutes each)
- Hosting allowance: up to 10,000 monthly active users, 25 GB database/storage, 500 GB bandwidth
- Up to 4 deployments and 2 app-store submissions per month
- Up to 5 monitoring hours per month; support response within 1 business day
- Analytics support
- Push-notification support
- Standard integration maintenance
- Priority support
- Month to month — no minimum term
App Pro Care
$699/month USD
Advanced integrations, automation and AI monitoring for busy apps.
- Everything in App Growth Care
- Up to 8 change requests per month (up to 30 minutes each)
- Hosting allowance: up to 50,000 monthly active users, 100 GB database/storage, 2 TB bandwidth
- Unlimited deployments and up to 4 app-store submissions per month
- Up to 12 monitoring hours per month; support response within 4 business hours
- Advanced integration maintenance
- Automation support
- AI / API monitoring (usage billed separately)
- Full database / cloud monitoring
- Minimum 3-month term
Compare
What each app care plan covers
App Care
Keeping the app running
- Monthly fee (USD)
- $199
- Minimum term
- Month to month
- Monthly active users included
- Up to 2,000
- Database / storage included
- 5 GB
- Bandwidth included
- 100 GB
- Hosting overage
- At cost + 15%
- Deployments included
- 2 / month
- App-store submissions included
- 1 / month
- Monitoring hours included
- 2 hours / month
- Support response time
- 2 business days
- Third-party service failures
- Not covered
- Uptime / error monitoring
- Bug fixes on what we built
- New features / new screens
- Quoted separately
- Security / dependency updates
- App-store update assistance
- Basic
- Change requests
- 2 requests/mo
- Priority support
- —
Growth & advanced support
- Analytics support
- —
- Push-notification support
- —
- Integration maintenance
- —
- Automation support
- —
- AI / API monitoring
- —
- Database / cloud monitoring
- Basic
App Growth Care
Keeping the app running
- Monthly fee (USD)
- $399
- Minimum term
- Month to month
- Monthly active users included
- Up to 10,000
- Database / storage included
- 25 GB
- Bandwidth included
- 500 GB
- Hosting overage
- At cost + 15%
- Deployments included
- 4 / month
- App-store submissions included
- 2 / month
- Monitoring hours included
- 5 hours / month
- Support response time
- 1 business day
- Third-party service failures
- Not covered
- Uptime / error monitoring
- Bug fixes on what we built
- New features / new screens
- Quoted separately
- Security / dependency updates
- App-store update assistance
- Change requests
- Up to 4 requests/mo
- Priority support
Growth & advanced support
- Analytics support
- Push-notification support
- Integration maintenance
- Standard
- Automation support
- Add-on $199/mo
- AI / API monitoring
- Add-on $29/mo
- Database / cloud monitoring
App Pro Care
Keeping the app running
- Monthly fee (USD)
- $699
- Minimum term
- 3 months
- Monthly active users included
- Up to 50,000
- Database / storage included
- 100 GB
- Bandwidth included
- 2 TB
- Hosting overage
- At cost + 15%
- Deployments included
- Unlimited
- App-store submissions included
- 4 / month
- Monitoring hours included
- 12 hours / month
- Support response time
- 4 business hours
- Third-party service failures
- Not covered
- Uptime / error monitoring
- Bug fixes on what we built
- New features / new screens
- Quoted separately
- Security / dependency updates
- App-store update assistance
- Change requests
- Up to 8 requests/mo
- Priority support
Growth & advanced support
- Analytics support
- Push-notification support
- Integration maintenance
- Advanced
- Automation support
- AI / API monitoring
- Database / cloud monitoring
| Feature | App Care | App Growth Care | App Pro Care |
|---|---|---|---|
| Keeping the app running | |||
| Monthly fee (USD) | $199 | $399 | $699 |
| Minimum termAfter the minimum term the plan continues month to month with 30 days' notice. | Month to month | Month to month | 3 months |
| Monthly active users included | Up to 2,000 | Up to 10,000 | Up to 50,000 |
| Database / storage included | 5 GB | 25 GB | 100 GB |
| Bandwidth included | 100 GB | 500 GB | 2 TB |
| Hosting overageUsage above the included allowance is billed monthly at provider cost plus a 15% management fee, and we tell you before it applies. | At cost + 15% | At cost + 15% | At cost + 15% |
| Deployments included | 2 / month | 4 / month | Unlimited |
| App-store submissions included | 1 / month | 2 / month | 4 / month |
| Monitoring hours included | 2 hours / month | 5 hours / month | 12 hours / month |
| Support response time | 2 business days | 1 business day | 4 business hours |
| Third-party service failuresOutages or breaking changes at Apple, Google, payment processors or other third parties are outside our control. We diagnose and coordinate the fix; required rework is quoted separately. | Not covered | Not covered | Not covered |
| Uptime / error monitoring | |||
| Bug fixes on what we builtUnlimited, within the functionality signed off at launch | |||
| New features / new screensNew functionality is project work at $95/hour or a fixed quote, approved before it starts | Quoted separately | Quoted separately | Quoted separately |
| Security / dependency updates | |||
| App-store update assistanceDeveloper account fees are separate | Basic | ||
| Change requestsOne request = up to 30 minutes of work. Unused requests do not roll over. | 2 requests/mo | Up to 4 requests/mo | Up to 8 requests/mo |
| Priority support | — | ||
| Growth & advanced support | |||
| Analytics support | — | ||
| Push-notification support | — | ||
| Integration maintenanceThird-party fees are separate | — | Standard | Advanced |
| Automation support | — | Add-on $199/mo | |
| AI / API monitoringAI provider usage fees are billed separately at cost | — | Add-on $29/mo | |
| Database / cloud monitoringHigh usage moves to custom infrastructure | Basic | ||
Care plans are monthly subscriptions with a defined monthly scope. Hosting and cloud usage limits apply, and developer account, third-party and AI/API usage fees are separate.