FAQ
Answers, without the runaround.
If your question isn't here, ask us directly — we would rather answer it than have you guess.
Pricing & Payments
How much does a project cost?
Websites start at $999 USD, Shopify stores at $3,999 USD and mobile apps at $5,999 USD. Final pricing depends on scope and is confirmed in a written quote.
How does payment work?
Projects typically begin with a deposit, with the balance due at agreed milestones. Payment terms are set out in your agreement and invoices are paid securely online.
Do you offer payment plans?
Milestone-based payment schedules are available on larger projects. Ask during your consultation.
Projects & Timelines
How long will my project take?
Timelines depend on scope and how quickly content and assets are supplied. Your proposal includes a target timeline and every milestone is tracked in your Passport portal.
How many revisions are included?
Each package includes a defined number of revision rounds. Requests outside the agreed scope are handled through a change request, which you approve or decline before work continues.
How do we communicate during the project?
Through your ProHub360 Passport portal — messages, files, approvals and updates in one place, with an assigned account or project manager.
Ownership & Hosting
Do I own my website?
Yes. On final payment you own your website and its content, as set out in your agreement.
Who owns the domain?
You do. If we register or manage a domain on your behalf, that is recorded in your Digital Asset Center in the Passport portal.
Do I get the source code?
Source code arrangements depend on the project type and are defined in your agreement. Ask before signing if this matters to you.
Do I have to use your hosting?
No, but our care plans include managed hosting, which is the simplest option for most clients.
Care Plans & Support
What is a care plan?
A monthly subscription covering hosting, SSL, backups, monitoring, updates and an allowance of content changes. Plans start at $99/month.
Can I cancel a subscription?
Cancellation terms are set out in your plan agreement. You can raise a cancellation request from the billing section of your Passport portal.
How do I get support?
Open a support ticket in your Passport portal. Response priority depends on your plan.
Working With ProHub360
Do you work with US businesses?
Yes. We are Canadian-based and work with businesses throughout Canada and the United States.
What if I'm not sure what I need?
Start with the free Digital Growth Check or a short consultation. We will tell you honestly what we would prioritize first.